Out patient Visit
Outpatients’ Department patient registration and flow process
Outpatients
Registration
Reception
Patient information is captured and entered into the system to activate the visit if it is a first-time visit. However for subsequent visits the name or phone number may be used to pull up the record upon presentation of some form of ID.
Thereafter the patients vital signs are taken and also to determine if their condition may need urgent attention.
Thereafter the patients vital signs are taken and also to determine if their condition may need urgent attention.
1
Accounts
Once the patient has been checked in at reception, depending on their mode of payment verification will be done to authorize the consultation for invoicing patients, cash patients will be requested to pay the consultation fee at the cashiers office.
2
Seeing the Doctor
After payments, the patients then wait in queue to see the clinician or doctor consultation. After the consultation the patient may exit after final verification if no medication or tests have been prescribed, otherwise they may proceed for investigations or to the pharmacy.
3
Investigations
Patients will be sent to the laboratory or to the radiology department with a request form for investigations; reports generated are sent to the clinician for review.
4
Review
Patients with results from the investigations are seen once more by the doctor who prescribes the appropriate treatment based on the diagnosis. A review date may also be given.
5
Pharmacy
Prescriptions from the clinicians are serviced at the pharmacy and verified by accounts before medication is dispensed. Cash patients are given the cost of drugs by the accounts department which is paid to the cashier before the drugs are dispensed.
6
Back Home
After completing the process the patient may then leave and return home
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